By Stephan Haller
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Extra info for Der neue Innendienst: Mehr Vertriebsproduktivitat durch die interne Service-Firma
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Seine Auswertungen und Reportings über die Erbringung seiner Dienstleistungen sind Grundlage für die kontinuierlichen Bemühungen zur Optimierung der Prozesse und Abläufe, der Zusammenarbeit und der kundenorientierten Umsetzung der Dienstleistungen. In regelmäßigen Review Meetings werden diese Themen im Sinne einer kontinuierlichen Qualitätsverbesserung besprochen. Vertriebs- und Innendienst-Management legen auch die jeweiligen AnsprechSDUWQHUYRQ$XIWUDJJHEHUXQG$XIWUDJQHKPHUIHVWXQGGH¿QLHUHQZHUPLWZHP wegen was kommuniziert.
Tue Gutes und rede darüber“ – Man ist stolz auf eine mit dem Kunden gemeinsam geschaffene Lösung und die gute Zusammenarbeit – aber nirgends ist dies beschrieben und es wird nicht systematisch für die Akquise genutzt. Es lohnt, sich die Arbeit zu machen und Fallbeispiele aufzubereiten und zu dokumentieren, sowohl um in bestehenden Key Accounts neue Entscheider in anderen Bereichen zu überzeugen, als auch um in neue Key-Account-FirPHQHLQHQ)XKLQHLQ]XEHNRPPHQ*HUDGHEUDQFKHQVSH]L¿VFKH)DOOEHLVSLHOH schaffen Sicherheit, bringen Ideen und zeigen Professionalität.
Seine Auswertungen und Reportings über die Erbringung seiner Dienstleistungen sind Grundlage für die kontinuierlichen Bemühungen zur Optimierung der Prozesse und Abläufe, der Zusammenarbeit und der kundenorientierten Umsetzung der Dienstleistungen. In regelmäßigen Review Meetings werden diese Themen im Sinne einer kontinuierlichen Qualitätsverbesserung besprochen. Vertriebs- und Innendienst-Management legen auch die jeweiligen AnsprechSDUWQHUYRQ$XIWUDJJHEHUXQG$XIWUDJQHKPHUIHVWXQGGH¿QLHUHQZHUPLWZHP wegen was kommuniziert.
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