By Dave Anderson
Compliment for the way to accommodate tough Customers
"The software of the 10 key thoughts during this ebook may help each revenues expert take care of the actually tough and the way to prevent growing pointless problems. it truly is written with an analogous wit, humor, and notion that experience made Anderson's earlier books so effective."
--Margaret Callihan, President, Chairman, and CEO, SunTrust financial institution, Florida
"Anderson knocks one other one out of the park with the way to care for tough clients! the matter is actual; Anderson's strategies make experience and, as regularly, he makes you snicker within the process."
--Mike Roscoe, Editor in leader, broker Magazine
"I couldn't positioned this e-book down. it is a salesperson's bible, supplying transparent and concise how-to recommendation. in case you are within the promoting occupation and wish to promote extra, you have to learn this publication . . . twice."
--Warren Lada, Senior vice chairman, Saga Communications
"An person executing the information inside this booklet will switch their very own lifestyles and their association. not anyone has the present like Anderson to articulate the significance personality performs in maximizing potential."
--Mike Tomberlin, CEO, The Tomberlin Group
"Throw out your entire different revenues manuals. Anderson's new publication will swap how you examine consumers, the way in which your salespeople examine themselves, and, particularly frankly, how you examine the revenues process."
--Dan Janal, President, PRleads.com
"What are you awaiting? all of us have tough clients. in case you are bored with leaving cash at the desk since you cannot deal with them, learn this booklet. in the event that your stable shoppers are changing into tricky consumers, learn this ebook. so that you can carry effects year-in and year-out, learn, re-read, and follow the teachings of this book."
--Randy Pennington, writer, effects Rule!
Read or Download How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent PDF
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Additional info for How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
Example text
Author, Speaker Brian Tracy Review of the Unteachables: Commit to one action step in each of these areas to develop the unteachables that you must take responsibility for. Be honest with yourself. Most people don’t suffer because they can’t fix their problems. They suffer because they can’t see them or because they know they’re there but refuse to look at them. And they can’t see them because they’re mostly looking in the wrong places: everywhere but in the mirror. 34 How to Deal with Difficult Customers 1.
To make matters worse, you can transform a nice, normal prospect into an SOB when he or she feels you’re prequalifying him or her. Treat people like buyers until they prove they aren’t. Many of them will pleasantly surprise you. D. Trigger the SOB’s positive emotions. The customer begins to take mental ownership during the presentation and demonstration stage of the sales process. Thus, there is much at stake during the presentation and Understand the Ten Truths About SOBs! Trigger the prospect’s positive emotions favorably and you’ll soon find yourself with a closing opportunity.
Let the SOB take a bow. Throughout the sales process, acknowledge your customer’s expertise and great negotiating skills. Don’t be one of those sissified sales wieners who runs the other way when a prospect looks intimidating because he or she comes to your place of business with a clipboard full of notes and printouts from Consumer Reports. Use sales skill and sound psychology: The best way to knock a chip off someone’s shoulder is to let him or her take a bow. Put your ego aside and tell the SOB, “You’ve really done your homework.
