By John O. Long
ITIL 2011 At a look takes a graphical method of consolidating the knowledge of ITIL quantity three (2011). ITIL is an internationally-recognized set of top practices for delivering IT provider administration. IT companies around the globe are enforcing ITIL as a car for making improvements to IT carrier caliber and increase go back on funding for IT providers.
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However, it suffers from the fact that most of the work is planning and responding to various requests. This makes it difficult to create a sequenceable workflow. 44 ITIL® 2011 At a Glance IT Service Continuity Management Purpose Ensure that IT services will continue to operate according to an agreed-to plan. Overview Diagram Triggers RFCs of new or changed services Major incident that may invoke continuity plans New or changed SLAs, OLAs, UCs RFC assessments Review of designs Review of business and IT plans and strategies Periodic activities Change of continuity risk or impact Continuity test initiation Inputs Outputs IT Service Continuity Management Business strategy and plans IT strategy and plans Business continuity strategy, plans Updated ITSCM policy and strategy Roles Activities Initiation ITSCM plans IT Service Continuity Management Process Owner Requirements and strategy Implementation Service information Risk analysis reports Ongoing operation IT Service Continuity Management Process Owner Service costs Invocation Continuity and availability test schedules IT Service Continuity plans, reports Continuity test schedule Continuity test scenarios Change schedules CI information Business impact analysis reports Change Mgt Incident Mgt Problem Mgt Availability Mgt Service Level Mgt Capacity Mgt Config Mgt Information Security Mgt Continuity test results Primary interfaces Key Concepts Business Continuity – Continuing to provide business services after a major outage.
This is an inconsistency, since most of the other processes do not contain an activity to manage the primary process tool/repository. 49 50 ITIL® 2011 At a Glance Other Practices Application Management – The management and control of applications through their entire lifecycle, from creation to retirement. Data and Information Management – The control, organization, and disposition of data and information within the organization. This includes collection as well as disposal. Requirements Engineering – The discipline of collecting, organizing, and prioritizing requirements for a CI or service to be designed.
Hierarchy of services – A network of services that support business processes (business services) and services that enable those business services (technical services). Service – A collection of IT systems, components, and resources that work together to provide value to IT customers. Service Catalog – The collection of IT services currently provided to IT customers. ITIL® 2011 At a Glance Service Package – An in-depth description of an IT service available through the Service Catalog. Service Portfolio – The collection of all IT services, including those in the pipeline, those currently being delivered, and those that have been retired.
