Public Service Performance: Perspectives on Measurement and by George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole Jr.

By George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole Jr. Jr, Richard M. Walker

The functionality of governments worldwide is consistently within the highlight, even if as a party or indictment in their actions. delivering facts on options to enhance the functionality of public companies is for that reason necessary to the perform of public administration. initially released in 2006, this significant contribution to the controversy explores problems with dimension, learn method, and administration affects on functionality. It specializes in 3 key questions: what ways could be followed to degree the functionality of public enterprises? What facets of administration impression the functionality of public enterprises? because the international globalizes, what are the most important overseas concerns in functionality dimension and administration? In reading those questions, the participants debate either methodological and technical matters concerning the dimension of functionality in public corporations, and supply empirical analyses of the determinants of functionality. The ebook concludes with groundbreaking paintings at the overseas dimensions of those concerns.

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J. (1999) ‘Modeling the impact of public management: The implications of structural context’, Journal of Public Administration Research and Theory, 9: 505–526. Park, R. B. (1984) ‘Linking objective and subjective measures of performance’, Public Administration Review, 44: 118–127. Rainey, H. G. (2003) Understanding and managing public organizations. 3rd edn. San Francisco: Jossey-Bass. Weimer, W. T. and Gormley, D. L. (1999). Organizational Report Cards. Cambridge, MA: Harvard University Press.

We compare objective performance data and internal and external subjective perceptions of performance in 2002 and 2003. The data sources, measures and methods of data manipulation necessary to permit comparison are now discussed for each type of performance measure. 1. Objective performance Objective performance for all major services in Welsh local authorities is measured every year through the production and publication of performance indicators set by their most powerful stakeholder: the National Assembly for Wales, which provides over 80 per cent of local government funding.

And Walker, R. M. (2002) ‘Regulatory problems in the public sector: theories and cases’, Policy and Politics, 30: 195–211. Audit Commission (2000) Best value inspection in Wales. London: HMSO. Audit Commission (2002) Comprehensive performance assessment. London: Audit Commission. Bohte, J. and Meier, K. J. (2000) ‘Goal displacement: assessing the motivation for organizational cheating’, Public Administration Review, 60: 173–182. Bommer, W. , Johnson, J. , Rich, G. , Podsakoff, P. M. and MacKenzie, S.

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Public Service Performance: Perspectives on Measurement and by George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole Jr.
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