By Sauming Pang
Comprehensive connection with profitable provider layout for the telecommunications undefined
Telecommunications businesses function in more and more aggressive environments. the corporations that continue to exist and excel are these delivering the main compelling variety of goods and companies. those prone are advanced on account that they contact all facets of commercial. provider layout and implementation talents are for this reason the major for staying on best of the contest.
winning provider layout for Telecommunications offers a complete advisor into carrier layout and implementation. the writer offers a constant method of designing scalable and operable techniques that may be used while designing quite a few technologically established companies; providing suggestions, ideas and various examples that the readers can simply adapt to their technological setting.
Key positive aspects:
- Defines what telecommunications providers are from enterprise, technical and operational views
- Explains how telecommunications prone should be applied, together with implementation thoughts for either new carrier introductions and improvements to latest prone
- The ideas and administration tactics defined can be utilized on all telecommunications companies (fixed, cellular, broadband and instant) and know-how (e.g. IT and web) established prone
- Includes references to the present most sensible practices and criteria and enhances the eTom and the OSS/ BSS versions proposed through the TeleManagement discussion board
- Features quite a few real-life eventualities and examples to aid the dialogue at the key innovations of carrier layout
This booklet can be of curiosity to managers, carrier designers, undertaking managers, IT pros, operation managers and senior executives who paintings within the telecommunications quarter. college scholars learning telecommunications, IT and repair technological know-how classes also will locate this article insightful.
Read or Download Successful service design for telecommunications: a comprehensive guide to design and implementation PDF
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Additional info for Successful service design for telecommunications: a comprehensive guide to design and implementation
Sample text
Performance requirements) may also be costly and the cost can easily outweigh the benefits. 5 s may cost $10 per end user, while a 1 s response time may cost $2 per end user. Therefore, when defining nonfunctional requirements, it is worth bearing in mind the potential cost. Unrealistic nonfunctional requirements should also be avoided. Nonfunctional requirements are also very difficult to measure and test. Setting up a test environment for testing nonfunctional requirements can be costly. Hence, it is important to define nonfunctional requirements up front to ensure the cost of testing is captured as part of the business case for developing the service.
Therefore, having a fully defined service description is so important to the success of developing the service. Secondly, I find that it is very rare that requirements are handed to you on a silver platter; you need to go out and hunt for them. The most effective way of capturing and defining the requirements is to ask the right people lots of open and searching questions. Hence, for the rest of this chapter, I will be asking many questions in order to inspire you to identify and pinpoint potential requirements.
From contract signature to service delivery)? What is the response time for a fault reported by customer? What are the definitions of different faults and what are the fix times for each fault categories? For example, category 1 faults may be defined as a fault causing a total loss of service. The guarantee time to fix is within 4 h of a customer reporting the fault. g. billing queries or service information enquiries)? What kind of customer/end-user support will be provided? Do you need a technical help desk?
